Return Policy

Returns/Exchange
Refund Policy
We offer a 7-day Return policy.

Important Updates:
Cash payments on delivery are eligible for store credit only.
Customers must notify us within two hours of receiving the order if they wish to initiate a return.

No returns will be accepted for items on sale or purchased at a discount.

Store Credit Refund Only
Once we’ve received and inspected your return, we will notify you if it has been approved. If approved, you’ll receive store credit for the same amount. Please note, no refunds will be made to the original payment method. Store credit can be used for future purchases from our store.

Shipping Fees
Shipping fees will not be refunded. Customers are responsible for paying their own shipping costs for returning items. For international returns, shipping charges, customs duties, and any additional fees are the responsibility of the customer.

Return Process
To be eligible for a return, your item must be in the same condition as you received it, unused, and packed in its original packaging with all contents included.

To start a return, please email us at rabiajewels@gmail.com. Shipping costs for returns and exchanges are AED40 within UAE, AED80 for GCC countries, and AED100 for other countries. If your return is accepted, we will provide a return shipping label along with instructions on how to send your package. Items sent back without prior authorization will not be accepted.

Damages and Issues
If your item is damaged or defective, please inform us within 2 hour of receiving the item at rabiajewels@gmail.com. Attach a photo of the defect and the packaging. If we are not notified within three days, the item will no longer qualify for a return or replacement.

Exchanges
To initiate an exchange, contact us via email. After we receive the exchange request, you will be invoiced for the shipping fees, and our team will arrange for a courier to pick up the exchange items.

Initiation of Return Process

You must initiate the return process within 2 hours of the item being delivered.
Condition of Returned Item

The jewelry item must be in its original, unworn condition and in its original packaging, with all tags intact.
Proof of purchase, such as a receipt or order confirmation, is mandatory.
Please make an unboxing video to ensure there is no ambiguity.

Return Process:

Once your return request is approved, we will arrange for a pick-up within 2-3 working days.
To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
Return Contact Information

To start a return, you can contact us at rabiajewels@gmail.com
Please note that returns will need to be sent to the following address:
Flat 204, Crystal Building, Behind Al Baroon Restaurant, Kuwaiti Street, Al Nauimya 2, Ajman, U.A.E.

Return Shipping:

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We do not accept returns for hazardous materials, flammable liquids, or gases.
Sale items are not eligible for returns and refunds. They are only eligible for exchanges, which must be initiated within 2 hours of the item being delivered.
Unfortunately, we cannot accept returns on gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period

If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Credit Notes:

If your return is approved, instead of a refund, you will receive a credit note for the same amount. This credit note can be used for future purchases.
If more than 15 business days have passed since we’ve approved your return, please contact us at rabiajewels@gmail.com.